POLICY

With the growing volume of customers, Angelic Lashes has made it a priority to continue offering its exceptional services in the most efficient manner. To facilitate this, the scheduling process has become a major factor in maintaining the integrity of our brand. All of our guests are extremely valued here at Angelic Lashes. Please keep this in mind when scheduling and canceling so that other interested guests can have an opportunity to receive our services. New policies will help protect you, the business, and help keep our prices fair. Thank you for understanding! In order to schedule an appointment, your credit card info will be required, and the card must be up-to-date. For all NEW CLIENTS and clients who have not been here in over a year, a non-refundable and non-transferrable $50 deposit is required to secure your appointment at time of booking. Deposits can be paid through the booking App or via Venmo, and will go towards the service. The remaining balance is due on the day of your appointment. All existing Clients with prior no shows/late notice cancellations may also require payment upfront to reserve an appointment. Your privacy and safety are always protected. However, your card will be charged if the cancellation/late policy is violated.

We reserve the right to not schedule future appointments to any customer who has not adhered to our cancellation policy.

Cancellation/Late Policy

We value your time, please reciprocate the same. Please give at least 24 hour notice. You may cancel through your confirmation/reminder email or text message. If you prefer via telephone, a voicemail/text message/email is required if we cannot answer the phone. When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policies.

No call/No shows will be charged the full (100%) amount of the scheduled service.
Canceling or rescheduling less than 24 hours in advance will result in a charge of 50% of the scheduled service.
Please be aware in the unfortunate event that you are very late, your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of services you booked.
If you plan to arrive more than 10 minutes later than your scheduled appointment time, please let us know. If more than 15mins, you have to reschedule. This appointment is considered a late-cancellation as you are unable to make it to your appointment. For waxing services a late cancellation fee with be acquired if 9 or more minutes late.
Same day appointments are not guaranteed. If you book an appointment on the same day as it is scheduled, please call to confirm appt. availability.
If your appointment has not been accepted, please call or text to check on appointment. Once an appointment is booked, even if not accepted the cancellation policy is in effect.
If you schedule an appointment the day before and you cancel the next day within less than 24 hours, the cancellation policy is still in effect and we will charge out 50% of your total visit fee. The same is true if you schedule an appointment the same day, and then cancel or reschedule the same day. No Exceptions.
We may cancel/not accept online appointments when there is already one booked within days or 1 week from each other. If you have appointments close together and want to cancel one, it is the responsibility of the client to cancel the unwanted appointment.
Our policy is also for after services, add on services and model sessions.
New clients will have a free consult scheduled prior to appointment via zoom or phone call to go over studio policies, after-care and service.

Wait List

At Angelic Lashes, our goal is to ensure that all guests on our Waiting List have an opportunity to receive our services. Once an appointment becomes available, we will contact you using three (3) communication methods. If we receive NO RESPONSE WITHIN 2-3 HOURS, we must contact the next client. If we receive NO RESPONSE WITHIN 24 HOURS, UNFORTUNATELY WE WILL HAVE TO REMOVE YOU FROM OUR WAITING LIST. To avoid this, please respond in a timely manner so that we can efficiently schedule you for an appointment. If you are interested in being added to our waiting list, please create a client profile. If you have an existing profile, please schedule an appointment. Choose the first available day/time that fits your schedule. This will ensure you get an appointment with our stylist. Once an opening occurs, we will contact you using one of three (3) methods: Phone, Text or Email.

Other Policies

We love them too, but children will not be permitted in the studio. At this time all clients must come alone and no one is allowed in the waiting area.
All clients must be at least 16 years of age or older to schedule an appointment. If under 18, an adult must drop the client off at the studio door.
We will not do work on top of fills and full sets from outside our Angelic Lash Salon, if you currently have a foreign fill or set that was not done here you must get a removal done and we will require you to get a new set. Please make sure you book the removal as well when you are booking online or over the phone, as we need 20-30 extra minutes to perform a removal. If you book an appointment for only a full set or fill and you come in with lashes on from another salon we cannot guarantee we will have enough time to do the full service and you will be expected to pay the full-service rate that was scheduled.
NEW!! ) We are now accepting clients with lashes done at other studios. The offer is limited to classic, classic+volume (hybrid mix), and volume. To qualify, there must be at least 40% of extensions remaining. Anything below 30% will incur additional charges. This is done by our stylists Sharon, Tracy, Tini Evelyn and Bebe ONLY! Prices are set, contact studio for pricing.
If your desired appointment is not available online, please call and leave a voicemail, send a text or email with your contact info, desired service, and date/time request. You will be contacted once an appointment becomes available. 703-577-6277
If you need help finding our location, please contact us for directions at 703-577-6277
Due to a high number of clients canceling or not showing up we will only allow clients to book 1 month out in advance, If you have a special event that you need to schedule ahead of time please call, text or email us.
Out of respect for your lash artist and other clients, please put your phones and other technology on silent or vibrate. Listening to music/podcasts on your air pods is totally acceptable.
The owner Tiffany will not be accepting new clients at this time. That includes returning clients who have never booked with her prior.
Appointments are booked based on (2, 3 and 4 week fills). For example if you book on a Tuesday, your 2 week refill is the Tuesday two weeks later, anything past that becomes the next refill rate. If you book past 4 weeks is a full set. If you do not have enough lashes remaining it may need to be the next refill week cost or a full set.
Before and after pictures are taken by staff for the purpose of documentation and potential advertising. If you do not want your pictures advertised, please let the staff know. Please note we will always need before and after pictures for documentation.

We understand not everyone will have healthy strong lashes to retain the lash extensions for weeks on end. Lash extensions are not permanent and can fall out as your natural lashes go through a growth cycle. Many other things can factor into lashes falling out quicker such as.. weather(humidity/sweating), Hormones, Certain Medical Conditions, not brushing, over brushing (in this case 4-6 hours after your appointment), not cleaning the lashes once day, using your fingers to pick or touch them, using oil based products on your eyes, saunas or spas, not using the proper lash cleanser, wind blowing in your face, the state and quality of your natural lashes, sleeping on your side or on your face, going to the beach and NOT properly caring for them after can also effect this. If you have sparse, weak and or lashes that lay down this can effect the longevity of the extensions.
Please note we work with the natural lashes the client has, if your lashes are sparse, weak and or brittle we cannot guarantee your lashes will stay on for weeks and weeks.
We are aware that clients spend good money on their lashes and expect them to look a certain way for a good amount of time and we will do everything we can to let you know how the lashes will look and provide a care guide, but 50% of lash extension retention is customer care.. without the proper care no matter the glue/lash brand or the technicians skills they will not last!
REFUND POLICY: You are paying for the artists time, products, and other expenses used to provide you with a service. No refunds will be given. If you are unhappy with your service, please contact us within 72 hours of your initial service to discuss your concerns. We offer a 3 day (business) complimentary 30-minute after-service if it is at the fault of the application or product. Email or call us if this happens so we can bring you in to rectify the situation. Please be aware after-services do not count as an appoinment, next refill is dated after the initial service. If you contact us after the 3 day grace period we will have to charge the visit as a mini fill and the price will be according to what set you initially got. If it has been 7 days after the initial appointment is it a 2 week refill.

**PLEASE NOTE WE WILL DO EVERYTHING WE CAN ON OUR END TO ACCOMMODATE YOUR SCHEDULE BUT WE CANNOT GUARANTEE WE WILL HAVE THE EXACT TIME AND DATE YOU NEED FOR THE 3-DAY FILL POLICY.**

Membership Policies

Memberships include 2 refills per month from sign up date of either Classic, Hybrid, Volume or Mega Volume eyelash extensions depending on the membership type selected.
LED memberships include two 3 week refills and auto payment is taken out every 6 weeks.
Charge date is subject to change depending on when client comes for refills. Membership fee is taken out once a month or every 6 weeks for LED.
All pricing reflects services with a regular stylist, with the option to upgrade to a master stylist for an additional fee. Not offered by Tiffany.
Members are permitted to upgrade to a different application type at an appointment for an additional fee paid at time of service.
If this new look is a better fit, members are permitted to upgrade to a different membership type for an additional recurring membership fee.
Membership fees cannot be redeemed for other services offered at Angelic Lashes; however, members do receive discounts on products and other services based on their membership.
Members may cancel their membership with 30 days’ notice with no penalty by given written notice and requesting a "membership cancellation form". LED members may cancel with 60 days' notice.
Members are charged at least 2 auto payments.
Your unused credit is still available after the membership is canceled for 30 days from the cancellation date.
Memberships can be paused twice a calendar year for a total of 30 days each pause.
Members must give 30 days notice to pause their membership and request a "membership pause form". There is $15 fee for the pause.
If a member misses an entire month that they paid for they may redeem that credit the following month towards a full set and pay the remaining difference in most cases.
The membership is an exclusive design to maintain and pamper you're beautiful lashes, it can’t be shared or transferred.
Memberships are non-refundable once payment is taken out.
Refills are done every 2 weeks each month and is a requirement to enroll in the membership. Coming at a later time is subject to an extra fee based on week and amount of work. Same is true for the LED membership (every 3 weeks) and lash lift+tint (every month).
Members are encouraged to use their refills as designed in order to maintain the appearance and health of their lashes.
Salon cancellation policy for appointments still holds true. If client is a no show they lose the refill. If cancel less than 24 hours a late cancellation fee based on service.
Members must give 24 hours notice to cancel an appointment and it will be the responsibility of the member to rebook.
As stated in the membership cancellation form once canceled the membership will be charged one more time before the cancellation goes into effect.

Membership for the Keratin Lash Lift + Tint includes 1 lash lift service a month. Same rules and policies apply as with eyelash extensions stated above. If you miss a month that credit can be carried into the next month, and the difference is taken out of the credit along with the next pass. Membership discount is applied.

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